Refund and Returns Policy
Refunds
Our refund and returns policy is valid for 30 days money back guarantee except shipping & handling. If 30 days have passed since your purchase, we cannot offer you a refund.
To be eligible for a return, your item must be in mint condition and in the original packaging.
Once we receive your package, our team will verify its contents, inspect it to ensure it is in mint condition. We will then send the credit back except shipping & handling to your financial institution within 7-10 business days.
Sale Items
Only regular priced items may be refunded. Sale items are final sale.
Exchanges
Your Amazing Water product is covered with a 1 year manufacturer warranty. If your Amazing Water product is defective or damaged you can exchange it for a new product. However improper usage, breakage of hinges and destruction of the product by force are not exchangeable and warranty is void. Please email us at info@amazingwaterinc.com for more information.
Shipping
Please ship your product to: #116-1772 Broadway St, Port Coquitlam, BC, Canada V2Y 3H5
Shipping costs are non-refundable. You will be responsible for return shipping costs.
We suggest you consider using a trackable shipping service or purchasing shipping insurance.
Need Help?
Contact us at info@amazingwaterinc.com for any questions related to refunds and returns.